Privacy Policy

To deliver AI diagnostics, repair quote analysis, and your cloud garage, we collect:

• Account details — name and email address.
• Vehicle information — year, make, model, trim, engine, mileage, nickname, and optional photos.
• Vehicle Identification Numbers (VIN) you decode or attach to a vehicle.
• OBD-II diagnostic trouble codes you scan or enter manually.
• Uploaded repair quotes and estimates (images, PDFs, or text).
• Service and repair history you log.
• AI Mechanic conversations and feedback you provide to improve responses.
• Device and usage information — browser, operating system, IP address, and basic analytics needed to operate the service securely.

• Generate AI-powered vehicle diagnostics, cost estimates, and repair guidance personalized to your vehicle.
• Power the AI Mechanic with relevant context (your garage, recent scans, repair history).
• Manage your account, subscription tier, and billing status.
• Send transactional emails (sign-in links, password resets, billing confirmations, important service notices).
• Detect abuse, prevent fraud, and enforce our Terms of Service.
• Improve the accuracy and safety of AiTOMOTIVE's models and product experience.

Subscription payments are processed securely by Stripe, Inc. AiTOMOTIVE never sees, stores, or transmits your full card number, CVV, or bank account details. Stripe provides us only with a customer identifier, your subscription status, and the metadata needed to manage billing. Stripe's handling of your payment information is governed by Stripe's Privacy Policy.

To produce diagnostic explanations and Mechanic responses, your prompts and relevant vehicle context are sent to our AI model providers. We send only what's needed for the request, and we do not sell your data or use your conversations to train third-party models for advertising.

We do not sell your personal information. We share data only with:

• Infrastructure providers (hosting, database, email delivery) acting on our behalf under confidentiality obligations.
• Stripe, for payment processing.
• AI model providers, strictly to generate responses you request.
• Authorities when legally required (subpoena, court order, or to protect rights and safety).

We use industry-standard safeguards including encryption in transit (HTTPS/TLS), encryption at rest for our managed database, row-level security so users can only access their own records, and least-privilege access controls for our team. No system is perfectly secure — we continuously review and improve our practices.

You can at any time:

• Access and export your vehicle, scan, and service-log data from your Profile.
• Correct inaccurate information directly in the app.
• Delete individual vehicles, scans, conversations, or quote analyses.
• Delete your entire account, which removes your personal data from our active systems (subject to legal retention requirements).
• Opt out of non-essential communications.

To exercise any right that isn't available in-app, email support@aitomotive.app.

Request deletion from Profile → Settings or by emailing support. We will permanently delete your personal data within 30 days, except where we are required to retain limited records (for example, tax and billing records associated with Stripe transactions).

We use a small number of essential cookies and browser local storage to keep you signed in, remember preferences, and operate the service. We do not use third-party advertising cookies.

AiTOMOTIVE is not directed at children under 16 and we do not knowingly collect data from them. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy as the product evolves. Material changes will be communicated by email or in-app notice before they take effect.

AiTOMOTIVE · support@aitomotive.app