1. Subscription payments
Premium subscriptions are billed in advance — monthly or annually — and are generally non-refundable except as described below. You can cancel at any time to stop the next automatic renewal.
2. Refund eligibility
We will review a refund request when any of the following applies:
- You were charged after cancelling your subscription before the renewal date.
- You were charged for an annual plan and contact us within 14 days of that charge, with limited use of Premium features during that period.
- You experienced a verified, prolonged service outage that prevented you from using Premium features.
- A duplicate or unauthorized charge appears on your account.
Refunds are issued at AiTOMOTIVE's discretion and are returned to the original payment method via Stripe. Processing typically takes 5–10 business days to appear on your statement.
3. Free trial
You are not charged during a free trial. Cancel any time before the trial ends to avoid being billed.
4. How to request a refund
Email support@aitomotive.app from the email address associated with your account. Include the approximate charge date and the reason for the request. We will reply within 2 business days.
5. Billing disputes
If you believe a charge is incorrect, please contact support before disputing the charge with your card issuer. Most issues are resolved within a day, and a direct refund is faster than a chargeback.
6. Statutory rights
Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law in your jurisdiction.